Data Privacy Policy
We value your privacy here at Verdant & Vine
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is securely processed via our payment partners.
For our corporate clients, we may collect extra business information such as company registration details, preferred delivery timelines, and budget specifications. This helps us deliver a personalized service that aligns with your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance site performance and understand how clients find our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Verdant & Vine respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This involves protected data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to staff with a legitimate need to perform services.
Although we deploy robust security measures, no online transmission method is wholly risk-free. We regularly revise our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In line with applicable laws, you may be able to view, update, remove, or limit how your information is used.
To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: approximately seven years for tax and accounting purposes
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and learn how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser options. Keep in mind that turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only Verdant & Vine and our own site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Changes
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date at the top of this document.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Privacy Inquiries
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Privacy Contact Details
Verdant & Vine Privacy Team
Floral Court, London
London, United Kingdom WC1A 1AA
Email address: [email protected]
Phone number: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and give as much detail as possible about your request. We strive to respond to all privacy requests within five business days.